MEMBER’S RIGHTS & RESPONSIBILITIES 

Hematology Oncology Life Center, L.L.C. (HOLC) posts its member rights and responsibilities, as shown below. Questions may be directed to our Practice Manager at (318) 442-2232.

Member Rights

  • You have the Right:
    • to receive information in a way that works for you (in languages other than English, in large print, or other alternate formats, etc.).
    • to be treated with fairness, respect, and recognition of the dignity and the right to privacy at all times.
    • to participate with practitioners in making decisions about your health care. We must support your right to make decisions about your care.
    • to a candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
    • to receive timely access to your covered services.
    • to receive information about the Health Plan, its network of providers, rights and responsibilities and your covered services.
    • to voice complaints about the Health Plan or the care it provides.

Member Responsibilities

  • You are expected:
    • to become familiar with your covered services and the rules you must follow to get these covered services.
    • to tell us if you have any other health insurance coverage in addition to your primary Health Plan.
    • to supply information (to the extent possible) to your provider in order to provide care.
    • to ask questions, follow plans and instructions for care that you have agreed to with your provider.
    • To understand your health problems and participate in developing mutually agreed-upon treatment goals, to the degree possible.
    • to be considerate to our staff and other patients
    • to pay what you owe.
    • to tell us if you moved, changed phone number(s), change of insurance coverage, are in a Nursing or Assisted Living facility, are on Home Health or a Skilled Nursing facility.
    • cancel or reschedule appointments within 24 hours prior to appointment day

Call

(318) 442-2232

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Hematology Oncology

Life Center

Location

605 B Medical Center Dr

Alexandria LA, 71301

Clinic Hours

M-T: 8am – 5pm
F: 8am – 2pm